Privacy Policy

Effective Date: September 20, 2025

CityNest Hotel respects your privacy.

This Privacy Policy explains what personal information we collect, how we use it, and how we share it.

By using our website, submitting forms, making reservations, or communicating with CityNest Hotel, you agree to the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT
We may collect:
- Name
- Phone number
- Email address
- Reservation details
- Check-in and check-out dates
- Payment or billing information
- Guest requests and service communications
- Identification information required for hotel check-in
- Communication history with our hotel team

We may also collect limited technical information automatically through website usage, including browser information, device information, IP address, and website activity information. This information may be used to operate our website, process reservations, maintain security, improve website performance, and support guest communications.

Our website may use cookies or similar technologies necessary for website functionality and reservation processing.

HOW WE USE PERSONAL INFORMATION

We use information to:
- Manage reservations
- Provide guest support
- Process payments
- Communicate regarding stays
- Send reservation updates
- Respond to service requests
- Support hotel operations
- Maintain security
- Comply with legal obligations

SMS COMMUNICATIONS

If you provide consent where required, you may receive SMS communications from CityNest Hotel related to:
- Reservation confirmations and updates
- Check-in instructions
- Payment reminders
- Guest support
- Hotel service requests
- Post-stay assistance

Message frequency may vary.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance or contact us directly at +1 (646) 930-4521.

Privacy Policy: https://www.citynesthotelnyc.com/privacy-policy
SMS Terms: https://www.citynesthotelnyc.com/sms-terms
Terms of Service: https://www.citynesthotelnyc.com/terms

WHO WE SHARE PERSONAL INFORMATION WITH

We may share personal information only where reasonably necessary to operate our hotel and provide services, including:
- Authorized hotel staff
- Payment processors
- Reservation and property management providers
- Communication service providers
- Website service providers
- Legal or government authorities where required by law

We do not sell personal information.

SMS consent is not shared with third parties or affiliates for marketing purposes.

DATA PROTECTION
We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No electronic transmission or storage method can be guaranteed to be completely secure.

We retain personal information only as reasonably necessary to provide services, meet legal obligations, and support hotel operations.

CONTACT US
125 Bowery
New York, NY 10002
Phone: +1 (646) 930-4521
Email: info@citynesthotel.com
Website: https://www.citynesthotelnyc.com